Refund policy

Return Policy

You have the right to return your order within 14 days of receiving it.

Items must be unworn, unused, and returned in original condition with tags and packaging.

To start a return, contact us at  

infotwentysstore@gmail.com

your order number.

Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.

Once we receive your return, refunds are processed within 5–10 business days to your original payment method.

If you received a damaged or wrong item, please contact us within 48 hours.

Thank you for shopping with Twentys.